Escape Property Management

Beware of this management company. I rented a condo for 6 weeks at Ocean Bridge, Unit B27. I had voiced my concerns with the unit after reading reviews about the lack of hot water. When we checked in, I did a walk through and took pictures of the condition of the condo. Closet door in the master bedroom was off the track, cable wires hanging out of the wall, electrical box cover sitting on the floor, holes in screens, etc. Was told the information for the internet access would be in the unit, which it was not. Water heater was another story. After numerous times of not having hot water, the unit was finally replaced. Evidently the water heater initially installed was not installed properly with undersized breakers and electrical wire. A fire hazard to say the least. I requested a walk through be done before we left, which was scheduled with Michael Petrizzo, but he contacted me at the last minute to say he was tied up at another unit and would not be able to make it. He told me he had already turned in the request to refund my security deposit. This company changed the amount of the lease amount due because they had misquoted the rate, was to have returned the security deposit within 30 days, which has not happened, and does not answer my phone calls or emails. I have tried to call Michael, the office, and Paul Allman, all with no results. I have sent numerous emails to the company also. Very poor customer service and not an honest company to deal with.

This review of Escape Property Management was originally published on SoCoastal by Robin and is the subjective opinion of the SoCoastal user and not of SoCoastal.

Paul Allman is a thief! Beware of this scam business. I booked a condo through VRBO in March of 2023, for June of 2024. Paul (the host) then tried to extort more money from me after I had a confirmed reservation. When I refused to pay more money (he wanted almost double the amount), he waited until October of 2023 to cancel my reservation. Then he stole my down payment ($1200). He said he couldn't reverse it on my credit card so he needed to send me a check. Over 30 days later, still no check. VRBO came through and refunded my money. I hope VRBO stops listing his properties and goes after him for the money they had to pay me. This guy and his business are a scam.

This review of Escape Property Management was originally published on SoCoastal by Joni and is the subjective opinion of the SoCoastal user and not of SoCoastal.

Escape Management cancel my reservation in October 2nd 2023 You will not refer my money back saying they mailed the check haven't received it yet it's December 7,2023 even Vrbo been calling to get this situation resolve 392.46 is what I do back.

This review of Escape Property Management was originally published on SoCoastal by Alfreda Davis and is the subjective opinion of the SoCoastal user and not of SoCoastal.

Customer service was terrible. Me and my family drive 3 and a half hours on new years eve thinking we had a confirmed reservation only to find out that our room had been double booked and there wasn't anything they could do to make it right. We were left to find other means with no help from this company smh. There are no hotels left in the area so now we have to turn around and drive home.

This review of Escape Property Management was originally published on Google by Richard and is the subjective opinion of the Google user and not of SoCoastal.

Amazing place to book through. The condo was beautiful, clean and the staff in the office was great. They made check in super easy. All over the phone which is so easy ! Will book with them again!!

This review of Escape Property Management was originally published on Google by Barbara W and is the subjective opinion of the Google user and not of SoCoastal.

Nothing but super positive things to say about Escape, I would not consider booking a vacation in Myrtle Beach without using Escape. Best value and incredible service. Thank You!!!

This review of Escape Property Management was originally published on Google by Dale K and is the subjective opinion of the Google user and not of SoCoastal.

Booked a get away with my wife. She loved the room. Check in was so easy and no need to speak to anyone!

This review of Escape Property Management was originally published on Google by Devin P and is the subjective opinion of the Google user and not of SoCoastal.

My family and I drove 13hrs in a day to get to our vacation rental, we were totally exhausted and just wanted to get in our condo and rest. It took me over an hour to get ahold of them to receive my code to get into my rental and when I opened the door the place was TRASHED by the previous people who stayed there! We then had to wait another 2 hrs for someone to come out and clean up the condo, so with 2 children under the age of 8, driving 13 hrs to start our vacation we then had to just wait on them to clean! I was literally in tears and so was my daughter, I was also put under so much stress because of this that it through me into a migraine headache! I have tons of photos of the way it looked when we walked in hoping to relax, it ruined our first day and my 2nd day, because I was in bed with my migraine! I wouldn't suggest this company to my worst enemy and I personally will never ever book with them ever again!

This review of Escape Property Management was originally published on Google by Misty S and is the subjective opinion of the Google user and not of SoCoastal.

I booked with them paid, money got taken out of my account instantly. I then called and was told they needed to check the room. Following a 30+ min wait i received another call saying they tried to close of that room due to the previous party deciding to extend. I was told the only option they have is to refund me and send me on my way. I am on a trip with my fellow Marines and we do not make much money so 900+ dollars missing puts us in not a comfortable position. It has been over a day and i have yet to receive even a confirmation email that my money will be returned. as well i am at their office as I'm writing this during their work hours and they are not even here or answering any of my many calls. I do not expect special treatment as i am in good health nor do I personally know these people. However as a human i believe we deserve basic customer service, loyalty, and honesty being that they currently have my money. Money that i have worked for like all they're other guests. Regardless how this turns out i don't not ever intend to trust my time or money to this business.

This review of Escape Property Management was originally published on Google by Miguel C and is the subjective opinion of the Google user and not of SoCoastal.