Retreat Myrtle Beach

We booked this place originally for my bachelorette party in early September. We had to sign a contract stating the reason for our stay, and who would be joining us. Unfortunately, I and A couple other women got diagnosed with Covid 19 the week of our trip. After calling the office, I was told I would not be refunded & had to stay sometime within in 2020. We did not want to stay there after being told we could not get a refund even though we had a sickness that was causing a national pandemic. But we were forced to so we would not lose our money. We decided to go for a weekend in October & I told them since I would be married by then we will be taking a couples trip at that point. The day after our arrival, a couple of girls and I were trying to get into the duplex and we were having trouble with the keys. After about 10 minutes of trying to get in, Someone who claimed he was the owner, walked up and automatically said ?If we knew you were so young we would not have allowed you to stay here, we don?t rent to college students, only familes? assuming we were too young (we are are all graduated & have families of our own)... after knowing and signing a contract stating why we would be there and the ages of everyone going to begin with. It was very rude and very disrespectful. The quality was also not that great. We paid $800 for a weekend in October. No linens, toilet paper, trash bags, hand soap, etc. was provided unless we paid an extra $200 fee. We also paid $110 cleaning fee and it was stated upon arrival that if any sand on floor or bathtub we would be charged. I have personally never have had an experience like this out of all of the Air bnbs, resorts & condos I have stayed in. I DEFINITELY DO NOT RECOMMEND & needless to stay, we will never stay here again.

This review of Retreat Myrtle Beach was originally published on Google by Kailey H and is the subjective opinion of the Google user and not of SoCoastal.

We've rented from Retreat Myrtle Beach for a long, long time. We have never known the staff to be anything but friendly and helpful. It could use some updating but, if you have a pet, we highly recommend them.

This review of Retreat Myrtle Beach was originally published on Google by Gloria O and is the subjective opinion of the Google user and not of SoCoastal.

We've been staying at retreat properties for many years. The owner has always been great at accommodating any requests we've had. This year had a fantastic experience at Surfsong. The private pool and hot tub were the highlight. It was very clean and there was shade in the morning and afternoon, which was perfect for the kids! Thanks for another fantastic stay!

This review of Retreat Myrtle Beach was originally published on Google by Sylvia T and is the subjective opinion of the Google user and not of SoCoastal.

Within 10 minutes of checking into our rental, our beloved dog was killed. This dangerous property had a very steep drop off to a sidewalk and 4 lane road. Our sweet dog did not realize and tumbled off and was struck and killed by a passing car. I contacted Retreat Myrtle Beach requesting they put up a barrier there because I would not want this to happen to anyone else's dog or child. They said that it would NOT be done. I also asked for a full refund since we could not stay there after this tragedy. I was refunded $300, a random amount they chose because they said they were running a business. The office manager Jeanne Pullum said that the owners would contact us but we never heard anything from them. Do not bring children or pets to this property. It is very dangerous and the owners have no intention of correcting the issue with a simple fence or railing. They kept the majority my money despite our horrible experience. I wouldn?t rent from them ever again. They also tout themselves as the most pet friendly agency.

This review of Retreat Myrtle Beach was originally published on Google by Donna M and is the subjective opinion of the Google user and not of SoCoastal.

We rented Seaside Cottage 2 (the upper unit of a duplex) and it was infested with cockroaches ? we found dozens of live roaches, most of which were juveniles and several nymphs; the roaches were also being active during the daytime and when people were around. Roaches were crawling in and out of the cracks in the kitchen table while we were eating at it. The rental company, Retreat Myrtle Beach, did not make much of an attempt to remedy the situation. Their representative only offered us to switch to the lower unit of the same duplex. That unit had been vacated two days prior, and upon inspecting it for about three minutes, we found ten dead roaches. Their representative appeared to believe that the proximity to the unit with an active infestation and the signs of infestation downstairs somehow did not indicate that there was an active infestation downstairs. She expected us to move all of our belongings to the unit downstairs, and then wait for any live bugs to appear before she would offer us a different habitable dwelling. We also were required to show the property manager around our infested unit and point out all the signs of the infestation in the lower unit. Both the property manager and their representative tried to minimize the situation. This trip was intended to be a vacation, but instead we spent hours on the phone and no suitable relocation was ever offered. I would stay away from both Seaside Cottage and Retreat Myrtle Beach.

This review of Retreat Myrtle Beach was originally published on Google by Matthew P and is the subjective opinion of the Google user and not of SoCoastal.

Owner Chris Kaiser and customer service rep Jean Pullum were great. The unit we stayed in was clean and spacious enough for us and our pets. They bent over backward to ensure our comfort and worked with us when we stayed for an additional week. during their high season. The unit was close to shopping. Food markets, a park, and most of all the beach. Highly recommend staying at the Retreat Myrtle Beach.

This review of Retreat Myrtle Beach was originally published on Google by Jody T and is the subjective opinion of the Google user and not of SoCoastal.