Surfside Realty Company

DO NO RENT FROM THIS COMPANY. Do not stay at Palmetto Paradise. They are all rude do not care about you all they want is your money. The houses they show in pictures are not the same as what you get. They have lawsuits out against builders for the houses knowing they are not safe and still rent them out. They will NOT handle any issues that come up. When they said they were going to issue half a refund they did not issue half they also did not refund taxes. Noone from the place will call you back. We had a broke dryer, washer that would shake and make so much noise you could not even wash clothes, no fans on the porches like the pictures show there should be and ac units on 3rd floor did not work. They ran an extension cord across the room and across the stairs to hook up a portable ac unit. Never told us his was the case so the 3rd floor was unusable for the kids room since the windows are propped open for ac unit and the electric cord running across the steps as a tripping hazard. We called everyday to try to get this fixed they did not care and did not come to move the cord until the day we were leaving so hopefully the next guest would not complain. I have called and emailed and called with no return calls to Director of Rental , Director of Business , Assistant Director of Guest Service. The only time they called back and care was when we let them know one of the children tripped and fell on the extension cord they ran across the steps. And all they wanted was a written statement so they could include that in the lawsuit they already have against the builder. This is a horrible company with horrible customer service.

This review of Surfside Realty Company was originally published on Google by Nichol Mignanelli and is the subjective opinion of the Google user and not of SoCoastal.

Surfside Realty Company is great. We were just driving by and we decided to stop in and ask them a few questions and about 30 - 45 minutes later, we signed a 6 month contract on a condo on the beach fully furnished. We didn’t think that we would do this today. The only reason why we had such an awesome experience was due to Mrs Bonnie. She is great. She knows customer service. If you ever have any questions about renting short term or long term or purchasing we highly recommend that you stop by and talk with Mrs Bonnie.

This review of Surfside Realty Company was originally published on Google by Richard Mullens and is the subjective opinion of the Google user and not of SoCoastal.

Extremely disappointed in the cleanliness of the room we’re staying at this week - company is unwilling to accommodate switching to a larger rental - no credit or refund whatsoever- current rental has proof of bugs and disorganized- which means unclean. Extremely disappointed in the lack of care to provide an experience for the high cost

This review of Surfside Realty Company was originally published on Google by Alyssa Williams and is the subjective opinion of the Google user and not of SoCoastal.

Incompetent management. Paid full price for an oceanfront house only to find a view of a construction zone (beach nourishment). Company should have been proactive in notifying renters affected. We were unable to relocate to another handicap accessible oceanfront property at last minute and were told we would be compensated if we stayed at the property we originally rented. Now the manager won't return my calls and still no compensation.

This review of Surfside Realty Company was originally published on Google by Ashlie C and is the subjective opinion of the Google user and not of SoCoastal.

Had reservations for 2 weeks in an ocean front condo in the middle of August. Arrived to find in front of condo, 3 foot pipes coming up out of the ocean and running above ground up the north side of Surfside beach. Out in the ocean were 2 rigs. Routinely construction vehicles would go by. The beginning of our second week things only got worse. Now they had closed the beach in front of our condo for the day and were changing the pipes to go south. For the next 2 nights the beach was lit up like a baseball field at night with the sounds of clanging pipes and beeping of the construction vehicles all night long. As we walked even the north side at night looking for shells, we would see police vehicles with there blue lights flashing escorting the construction vehicles as the continued to move the pipes from the north side to the south. That continued for the remainder of the second week. Surfside Realty never informed us that the beach restoration would be taking place. They were able to notify us that we had to pay an additional 1% tax incease that they automatically charged to the credit card on file. After complaining to Surfside realty management about all the inconvenience we encountered the manager called us a week later to say that we are to expect just under a 14% refund. Although I feel it should have been more we accepted it although we have still the see it. What bothered me more was there lack of concern for all the renters who were never given a heads uplease or a chance to change where we were staying.

This review of Surfside Realty Company was originally published on Google by Bill B and is the subjective opinion of the Google user and not of SoCoastal.

4-6 check in was a joke and misleading. Sent several emails with issues at property with no response to even attempt to correct the issues. House was dirty upon arrival, linen package didn't include what we needed, and half our week we can't access the beach in front of our beach front house. Several attempts to reach them with no response!!!!! Obviously they don't care about their guests. Disappointing when there are a multiple places to choose to do your business and you choose this one. The reviews are spot on! Take the warning folks! Update...spoke with someone on phone who said a manager would contact me. 5 days later I am still waiting for that call. My family left early.

This review of Surfside Realty Company was originally published on Google by Michele T and is the subjective opinion of the Google user and not of SoCoastal.

To start off, we arrived at our original house [rental property name removed] that had an awful odor and was not clean. We then went to the main office because they refuse to answer the phone. There were several other people in the office at that same time complaining about their issues and very upset..if that tells you anything! We were offered to either wait and have the house cleaned again or switch houses. We didn't want to have to wait 2-3 hours for the house to be cleaned again, so we took the other house as it was clean and didn't have an odor. After all of this commotion, we decided to just not mention anything about the porch light, wifi, or elevator that didn't work. So if you plan to rent [rental property name removed] and need to work from the house or need to use the elevator, please reconsider. Overall, we had a good trip, and we were even planning to go ahead and book a different house for 2018 for our entire family. But that changed quickly when we were leaving and noticed Surfside Realty had charged $400 to our card. We had no idea why we were charged this because no one at Surfside Realty even bothered to come to our house, which was a couple houses down from their office, or call us. We talked with [employee name removed] who originally told us it was an upcharge fee. After a few hours, we finally got in touch with [employee name removed], the director of rentals. He said it was a $250 pet fee plus $150 cleaning fee. All of the sudden they put the blame on us for having pets when we originally booked a pet friendly home. They were the ones who gave us the option of moving to that house. We have two small hypoallergenic dogs who are 5 and 7 years old who are house trained and do not shed. The money does not go to cleaning the house because the carpet doesn't look like it's ever been cleaned as there were several stains throughout the house. This situation could have been handled differently, but instead this company chose to be very unprofessional. This was supposed to be an enjoyable vacation for my family but having to deal with Surfside Realty was a miserable experience, and we won't be renting from them again.

This review of Surfside Realty Company was originally published on Google by C Crawford and is the subjective opinion of the Google user and not of SoCoastal.

Stayed in [rental property name removed]. Beautifully furnished 4-bedroom right on the beach. See a beautiful sunrise every morning from the private deck or inside at the breakfast table. Have dinner overlooking the ocean. Very open and comfortable. Has to be one of the nicest condo's at Surfside Beach.

This review of Surfside Realty Company was originally published on Google by Karen F and is the subjective opinion of the Google user and not of SoCoastal.

Such a great experience! My wife and I came down from Philly and we enjoyed our stay! We did have a slight problem but one of the owner's sons, I think his name was Tyler, helped us out himself! Impressive man!

This review of Surfside Realty Company was originally published on Google by Lucas D and is the subjective opinion of the Google user and not of SoCoastal.